Refunds/Returns/Exchanges


Refund Policy

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We want you to be completely happy with your purchase. If you are not satisfied with your items please contact us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached and returned within 5 BUSINESS DAYS of delivery.

To complete your return, we require a receipt or proof of purchase. To start the return process, please email us at sales@shoptchere.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@shoptchere.com.

Final Sale

All shapewear, accessories, intimates, and bodysuits are FINAL SALE. No returns, refunds, or exchanges allowed. 

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
At this time we do not accept exchanges.
We only replace items if they are defective or damaged (evidence is needed). Due to limited stock, some items may no longer be available and a refund will be issued. Please email us at sales@shoptchere.com to start the replacement process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged/replaced product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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